Frequently Asked Questions

Keeping failed to pairing with the Smart URC-11
Last Updated a year ago

Please follow the below steps before start the scanning again in Conexum app.

iOS user
1) Go to [Setting] -> [Bluetooth]

2) Check the list of "MY DEVICES"

3) If you found the device name as "Conexum_XXXXX_XX", please click the the info icon on right of that row.

4) Click "Forget This Device"

5) Back to Conexum app to try scanning once again.

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